Privacy Policy

What we collect

• Account details — your name, email, and (optionally) phone number, plus a profile photo if you sign in with Google.
• Order details — shipping or pickup address, items purchased, order value, and your chosen payment and delivery method.
• Location data — if you allow it, your device's GPS coordinates, used to check delivery eligibility and place your address accurately.
• Payment references — a payment ID and order ID confirming your transaction, from Razorpay. We never receive or store your full card, UPI, or bank details.
• Return details — the reason you give us for a return, and any photos you choose to upload as evidence.
• Support messages — anything you send us through Contact Us or WhatsApp.
• Technical & security data — your IP address, a randomly generated device identifier, and basic sign-in activity, used to keep accounts secure.

Location & delivery data, specifically

At checkout, we may ask permission to use your device's GPS to check whether we deliver to you and to help place your address accurately — smaller towns aren't always well mapped, and a precise pin genuinely helps your order reach the right door. Sharing location is never required to place an order; you can always type your address manually instead.

To turn coordinates into a readable address (and back again), we send them to OpenStreetMap's Nominatim service and, for PIN code lookups, India Post's public postal API. Both are used purely to help fill in your address fields — every field stays editable by you before you confirm.

How we use it

• To process, pack, deliver, and support your orders — including warranty and return requests
• To check delivery eligibility and calculate accurate delivery charges for your address
• To keep you updated on order status and reply to your questions
• To keep accounts and checkout secure, and to spot and prevent fraudulent orders or logins
• To understand, in aggregate, how people use the site, so we can improve it

We don't use your information to build advertising profiles, and we don't run third-party ad trackers on this site.

Who we share it with

We don't sell personal information, to anyone, ever. We only share what's needed, with partners who help us actually run the store:

• Razorpay — to process your payment securely (RBI-regulated payment gateway)
• Supabase — our database and authentication provider, storing your account and order data securely
• OpenStreetMap Nominatim & India Post — to convert addresses and coordinates, as above
• Google — only if you choose to sign in with your Google account
• Cloudflare — to tell real visitors from bots during sign-in
• WhatsApp/Meta — only when phone verification is active, to deliver a one-time verification code

We may also share information if the law requires it, or to protect the rights, property, or safety of Sanjay Electricals, our customers, or the public.

Cookies & similar technologies

We keep this simple: we use local storage in your browser to keep you signed in, remember light preferences, and recognise your device for fraud prevention — not to track you around the internet or serve you ads elsewhere. We don't currently use third-party analytics or advertising cookies.

Keeping your data safe

Your connection to our site is encrypted, and access to your account and order data is restricted by row-level security on our database — so even our own systems only surface what a given login is actually allowed to see. Return photos are stored privately, never publicly accessible. No online system is completely risk-free, but we treat your data the way we'd want a store to treat ours.

How long we keep it

We keep account and order information for as long as your account is active, plus a reasonable period afterward for tax, warranty, and legal record-keeping. If you ask us to delete your data, we will, except where we're required to retain it — invoices for completed orders, for example.

Your rights & choices

You can review and update most of your account details yourself, anytime, from your profile. You're also welcome to ask us to:

• Send you a copy of the personal data we hold about you
• Correct anything that's inaccurate
• Delete your account and associated data, where we're not required to keep it

Just reach out through our Contact Us page — a real person handles it, not a ticket queue.

Children's privacy

Sanjay Electricals is meant for adults making purchases for their home or business. We don't knowingly collect personal information from children, and if we learn we have, we'll delete it.

Changes to this policy

If how we handle your data changes meaningfully, we'll update this page and refresh the date at the top. We won't quietly expand what we collect or how we use it without saying so here.

Questions about your data?

Reach us through our Contact Us page, or write to support@sanjayelectricals.shop — for anything privacy-related, a real person responds.